Introduction

We value the privacy of every individual and are committed to protecting all personal information we collect. 

Personal information

In this policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

Collection of personal information

We collect and hold personal information mainly about people who purchase our products or obtain information about our products.Depending on the situation, the personal information we collect may include:

• name, address and contact details (including phone number and email);
• information relating to previous purchases or events;
• the status of your membership;
• information about your employment (name of the organisation you work for, position and  authority to make payments).

If information we request is not provided, we may not be able to provide services in the most effective or efficient manner, or at all.We only collect personal information that is necessary for the operation of our business. This means we only collect information that is necessary to:

• sell our services;
• update our customer and membership database;
• provide marketing materials;
• organise the delivery of our services including events.

We generally collect personal information in person, in writing, by telephone, by email or via our website. For example, we may collect information when you register on our website, register for or attend an event, or request other services. We may also collect personal information via third parties, for example, when we process a purchase transaction and you are listed as a contact person, when one of your Facebook friends ‘likes’ or ‘friends’ our Facebook page or when someone subscribes you to our mailing list.

Collection of information via our website

When you visit our website, information about your computer or web device is automatically recorded. This includes your IP address, your top level domain name (eg .com.au, .gov.au), the date and time of your visit to our site, the pages you accessed or downloaded, the address of the last site you visited, your operating system and the type of browser you used. This information may be collected by us or by a third party service provider on our behalf. This information is collected for statistical and system administration purposes and to improve our web based services. It does not readily identify individuals and we will not attempt to identify individuals from the records our server generates unless it is necessary for law enforcement purposes.We may also use cookies to assign your device a user ID. Cookies contain information that allows us to identify your device. We may use this information to determine whether or not to display standard content. You can usually configure your browser so that it does not accept cookies.

Use and disclosure of personal information

We will generally only use personal information for the purpose for which it was collected or for a purpose that is related to the purpose for which it was

Retention of your information

We generally retain personal information as long as is necessary to perform the function or provide the services in relation to which the information is collected. 

Dealing with us anonymously

When you use our website or ask us to provide general information, we may deal with you without requiring you to provide personal information. However, aside from those circumstances, the nature of our business is such that it is generally not possible for us to deal with people on an anonymous basis.

Use of our website

Our website may contain links to other websites that are not owned, operated or endorsed by us. We are not responsible for the privacy practices of those websites, or for the content, product or services provided by, or contained on, those websites.

Cookies

The following cookies are used by our website: 

Contact information

If you wish to gain access to your personal information, of if you have a complaint about a breach of your privacy or any other query about our collection, use or handling of personal information, you can speak directly with our staff who will do their best to try to resolve the issue.